Commercial Field Engineer – Post-sales

Location

London

Employment Type

Full time

Department

Sales

About CodeRabbit

CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.

Role Overview

The Commercial Field Engineer’s primary role is to serve as a technical advisor and champion for CodeRabbit customers in the Commercial tier throughout their post-sales journey. In this function, you will play a crucial role in onboarding, implementation, and ongoing success by partnering with Customer Success, Product, Engineering and Support teams to ensure customers realize the full value of CodeRabbit.

This is an exciting role for those who are technically curious and passionate about building AI-powered solutions for the SDLC. You will have the opportunity to make a significant impact in an exciting, collaborative and fast-paced company that’s focused on making our customers successful.

What you will do:

Lead onboarding and implementation engagements for commercial and mid-market customers

Help customers configure and optimize CodeRabbit within their development workflows and CI/CD environments

Deliver customer trainings, onboarding sessions, workshops, and technical enablement programs

Conduct configuration and integration reviews to ensure customers are following best practices and maximizing platform value

Troubleshoot customer issues and partner with Support, Product, and Engineering teams to drive timely resolutions

Serve as a technical escalation point for complex implementation and adoption challenges

Partner with Customer Success Managers to drive customer adoption, technical health, and long-term success

Build trusted relationships with developers, engineering managers, and platform teams

Gather customer feedback and collaborate cross-functionally with Product and Engineering teams to improve the product experience

Contribute to internal documentation, onboarding playbooks, troubleshooting guides, and best practices

Stay current on emerging trends in AI-powered development tools, developer productivity, cloud infrastructure, and CI/CD ecosystems

Help improve repeatability and scalability across onboarding and customer enablement workflows

What you will bring:

2+ years of experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Technical Support Engineering, Technical Account Management, or Implementation Engineering

Experience onboarding or supporting SaaS, developer tooling, or infrastructure products

Strong technical knowledge of software development workflows and modern engineering tools

Comfortable troubleshooting APIs, integrations, Git workflows, CI/CD pipelines, and cloud-based systems

Familiarity with cloud platforms such as AWS, GCP, or Azure

Comfortable working from the command line and debugging technical issues

Excellent communication and interpersonal skills with the ability to explain complex concepts clearly

Strong organizational skills and ability to manage multiple customer engagements simultaneously

Strong sense of ownership, curiosity, and bias toward action

Passion for helping engineering teams improve developer productivity and software quality

Bonus Points for:

Experience with GitHub Actions, GitLab CI, Jenkins, or other CI/CD platforms

Experience with Kubernetes, Terraform, or cloud-native infrastructure

Experience working in high-growth startup environments