MS Power Platform - Principal Software Engineer

Role: – Power Platform Sr. Developer London, UK – FTC, FTE, Contract

3 days Onsite

• Hands-on Power Platform Senior Developer with strong software development fundamentals and experience building enterprise-grade applications.

• The role requires deep expertise in Microsoft Power Platform, customization, integrations, and ALM practices.

Key Skills & Experience

Strong hands-on experience in software development with a solid understanding of multi-layer application architecture

Deep technical expertise in Microsoft Power Platform, especially: Model-Driven Apps, Dataverse, Power Automate

Proven experience building enterprise-grade Power Platform solutions

Extensive experience customizing Power Platform applications using: - C# Plugins, PCF Controls, Custom Connectors

Experience in writing and integrating APIs

Hands-on experience with: Azure API Management, Logic Apps, Azure Functions

Experience with ALM using Azure DevOps repos and pipelines, or equivalent tools

Experience with Microsoft Dynamics 365 is preferred

Key Responsibilities

Design, develop, and customize Power Platform solutions for enterprise applications

Build and enhance Model-Driven Apps, Dataverse solutions, and Power Automate workflows

Develop custom components and integrations using C# Plugins, PCF, APIs, and Custom Connectors

Implement integration solutions using Azure APIM, Logic Apps, and Azure Functions

Manage code repositories, deployment pipelines, and release processes using Azure DevOps

Collaborate with business and technical teams to deliver scalable, secure, and maintainable solutions

Role#2 – Test Manager/Test Lead – London, UK, FTC, FTE, Contract – Intact – Competitive Rate – 670969

3 days Onsite

We are looking for an experienced Test Manager/Test Lead to lead end-to-end test delivery, test assurance, quality governance, automation and AI adoption across a major Contact Centre and Telephony Transformation programme.

This role will be responsible for driving testing strategy, execution and governance across a complex ecosystem including Vodafone Voice Network, Cisco Contact Centre (VCC), Cisco Finesse, VONE-C, Jabber, Microsoft Teams Calling (Direct Routing), IVR, Verint, NICE WFM, eGain Webchat, Call Miner, Tiger Prism, Dubber, Qualtrics and associated policy and claims platforms.

Key Responsibilities :

• Own and deliver the end-to-end testing strategy across voice, digital and customer interaction channels.

• Lead SIT, E2E, OAT and UAT phases, ensuring robust quality assurance and governance.

• Establish test standards, quality gates, metrics, reporting and executive-level test assurance.

• Coordinate testing activities across multiple vendors, business teams and technology partners.

• Validate customer journeys across telephony, IVR, webchat, call recording, workforce management, analytics, reporting and payment processing platforms.

• Drive test automation opportunities across contact centre workflows and customer interaction journeys.

• Support AI-enabled testing approaches, including intelligent test design, test data generation, predictive analytics and automated quality reporting.

• Ensure operational readiness, cutover validation and go-live assurance.

Essential Skills & Experience :

• Proven experience as a Test Manager/Test Lead delivering large-scale Contact Centre, Telephony or Customer Service Transformation programmes.

• Strong expertise in Test Governance, Test Assurance, Risk Management and End-to-End Test Delivery.

• Experience with Cisco Contact Centre technologies, Microsoft Teams Calling and IVR platforms.

• Strong understanding of Contact Centre integrations including recording, workforce management, webchat and reporting solutions.

• Experience implementing test automation frameworks and continuous testing practices.

• Knowledge of AI adoption within testing and customer service environments.

• Excellent stakeholder management, vendor management and leadership skills.

Desirable :

• Experience with Verint, NICE WFM, eGain, Qualtrics, Call Miner, Dubber and related contact centre technologies.

• Insurance or Financial Services experience.

• Knowledge of Conversational AI, Generative AI, Agent Assist, Speech Analytics and Intelligent Automation solutions.

• ISTQB Test Manager certification.