Intercom★3.5 (4)· London

You will lead product engineering teams building Fin’s Customer Agent, a single AI agent that works across support

Intercom★3.5 (4)· London

You will work with SQL, dbt, Snowflake, Apache Airflow, Tableau/Looker, and tools like Google Analytics, Marketo, Salesforce, Segment, Zuora, and Python. The Analytics Engineering team designs and maintains data models and the data warehouse to power operational and strategic decisions for Fin’s AI customer agent platform.

Intercom★3.5 (4)· London

This role involves working with Claude Code, MCP servers, and an AI-assisted development ecosystem. The team builds Fin, an AI customer agent that resolves complex customer support issues end-to-end across channels. You'll own strategically significant work streams, leading by example with hands-on coding and analysis.

Intercom★3.5 (4)· London

You will work with supervised and unsupervised models, transformer neural networks, SQL, and matplotlib. As a staff scientist on Fin’s ML team, you will research and prototype algorithms for the AI Customer Agent, partner with Product and Design, and ship ML products to production. You will also mentor engineers and act as the primary technical leader for the team.

Intercom★3.5 (4)· London

Work with classic supervised and unsupervised ML models, transformer neural networks, and tools like SQL and matplotlib on the ML team at Intercom. The team defines new ML features, researches algorithms, prototypes quickly, and partners with Product and Design to build product-focused AI features for Fin, a customer-service AI agent.

Intercom★3.5 (4)· London

Work with SQL, Python or R, BI tools (Tableau, Superset, Looker), data modeling, and ETL pipelines. You'll join the Research, Analytics & Data Science team partnering with R&D to analyze customer and product data for Fin, an AI Customer Agent platform.

Intercom★3.5 (4)· London

You'll work with Python, React, SQL, R, LLMs, RAG, vector search, evals, DBT, and Airflow. The RAD team builds and ships AI-powered internal GTM tools—account research, next-best-action, renewal propensity, and auto-generated briefs. No team size is specified.

Intercom★3.5 (4)· London

You'll use SQL, Python, and AI-assisted tools (Claude Code, Cursor) for analysis, automation, and building scalable data products, with optional dbt for ETL. You'll join the Research, Analytics & Data Science team at Fin, an AI Customer Agent company, partnering with product teams to drive evidence-based decisions and product strategy.

Intercom★3.5 (4)· London

Work with AWS, infrastructure-as-code, detection engineering tooling, and AI-assisted security tools on Fin's Cloud Security team. You will secure the cloud platforms and production systems that power Fin's AI Customer Agent, building controls, monitoring, incident response, and automation.

Intercom★3.5 (4)· London

You'll engineer tier-zero security capabilities including authentication, SAML/SSO, audit logging, and malicious URL scanning for Fin, an AI customer agent platform that resolves complex support issues across channels. You'll design customer-facing security features, conduct threat modeling and architecture reviews, build security tooling and automation, lead incident response, and help secure AI-powered products using strong software engineering skills and application security expertise in SaaS environments.

Intercom★3.5 (4)· London

You'll work primarily in Python to build and productionize ML systems powering Fin's AI customer service agent, which resolves complex support issues across channels using proprietary AI models. You'll partner with ML scientists and product teams to move proof-of-concept research into production-ready features, contributing across ideation, prototyping, testing, and mentoring other engineers while raising technical standards across the group.

Intercom★3.5 (4)· London

You'll build backend and frontend systems using high-level languages like Ruby or Python to power Fin, an AI customer service agent that resolves support issues across channels for nearly 30,000 businesses. As a Staff Engineer, you'll contribute to technical architecture and strategy while mentoring engineers, working closely with product managers and designers in a full-stack role that balances hands-on development with leadership responsibilities.

Intercom★3.5 (4)· London

You'll work with Fin's AI Customer Agent platform, which uses proprietary AI models to automate customer support across multiple channels, helping businesses resolve complex issues end-to-end. As a Staff Forward Deployed Engineer, you'll embed with strategic customers, code hands-on to implement solutions, guide technical teams as a subject-matter expert, and mentor other engineers while collaborating with Sales, Success, and Product to shape the forward-deployed engineering function. You'll need deep expertise in a high-level programming language like Python or JavaScript, REST APIs, demonstrated technical leadership for 2+ years, and strong cross-functional collaboration skills; AI/ML interest and SaaS product experience are valued.

Intercom★3.5 (4)· London

You'll work with Python, Rails, and ML systems including supervised models, unsupervised clustering, and transformer neural networks to build Fin's AI customer service agent. The AI Group partners with ML Scientists to move proof-of-concept code to production, working across ideation, prototyping, implementation, and testing. You'll mentor engineers and raise technical standards across the team.

Intercom★3.5 (4)· London

You'll work with Ruby, AWS, and infrastructure/platform technologies to build backend systems for Fin, an AI Customer Agent that delivers customer support across multiple channels. As part of a multidisciplinary product team, you'll solve scaling challenges spanning messenger composition, rule matching, deliverability, security, and machine learning while mentoring engineers and shipping features quickly.

Intercom★3.5 (4)· London

You'll work across the full stack using React, Next.js, Tailwind, JavaScript, and backend systems, with infrastructure tools like Vercel, AWS, Terraform, and CircleCI. Team Web builds and maintains Fin's company website—the centerpiece of the brand and primary lead driver—integrating with marketing platforms like Contentful, Sanity, and Google Tag Manager. This role requires 8+ years of full stack experience and involves collaborating with designers, marketers, and engineers to deliver performant, data-driven web experiences.

Intercom★3.5 (4)· London

You'll work with high-level programming languages like JavaScript, Python, or Ruby, REST APIs, and Fin's AI models to build customer support solutions. Fin is an AI Customer Agent platform that automates customer support across service, sales, and ecommerce channels for nearly 30,000 businesses. As a founding Senior Forward Deployed Engineer, you'll embed with strategic customers, code alongside their teams, and collaborate with Sales, Success, and Product to drive adoption and influence product roadmap decisions.

Intercom★3.5 (4)· London

You'll architect and lead Fin's web platform using Next.js, React, headless CMS platforms (Contentful/Sanity), Terraform, AWS, and experimentation infrastructure like Eppo. The role involves shaping technical strategy for the marketing and growth web surfaces that drive storytelling and product discovery for Fin's AI customer support agent used by 30,000 businesses. You'll mentor engineers and partner cross-functionally with marketing, analytics, design, and product teams, requiring 12+ years of experience and proven technical leadership across multiple teams.

Intercom★3.5 (4)· London

You'll build backend and frontend systems using high-level languages like Ruby or Python for Fin, an AI customer agent that resolves complex support issues across channels. Leading strategic R&D initiatives, you'll mentor engineers, contribute to technical architecture for a scaling SaaS platform, and collaborate with product and design teams while balancing hands-on development with architectural leadership.

Intercom★3.5 (4)· London

You'll work hands-on with strategic customers deploying Fin, an AI customer service agent built on proprietary AI models, using REST APIs, high-level programming languages like Python or JavaScript, and deep technical expertise to solve complex integration and automation challenges. You'll partner with product, sales, and success teams to drive adoption, gather customer insights, and influence product direction while coding alongside customers' technical teams. This forward-deployed role requires strong engineering fundamentals, SaaS experience, AI/ML interest, and willingness to travel on-site with customers.

Intercom★3.5 (4)· London

You'll lead Fin's AI Models Infrastructure team, which builds the foundational platform for training and operating the company's proprietary AI models at scale. This highly technical engineering manager role requires prior experience with ML model training and production deployment, infrastructure or platform team leadership, and deep technical judgment to guide expert engineers. The team supports ML scientists and engineers developing AI-powered customer service capabilities for Fin's AI agent product.

Intercom★3.5 (4)· London

You'll work with GPU optimization (CUDA, Triton), distributed training pipelines for transformers and LLMs, and inference services at scale—building the infrastructure powering Fin, an AI customer service agent resolving millions of queries monthly. The small, highly technical AI Infrastructure team focuses on training and serving custom models like Fin Apex, with responsibilities including kernel tuning, autoscaling, and collaborating with ML scientists to productionize cutting-edge methods. You'll mentor engineers and raise technical standards across Fin's AI platform.